21st ANNUAL AFSA
VEHICLE FINANCE
CONFERENCE & EXPO
JANUARY 24-26 2017
NEW ORLEANS

Register Now
DATE
JANUARY 24-26, 2017
LOCATION
Sheraton New Orleans
NADA CONVENTION
JANUARY 26-29, 2017

The Customer Journey

Under the leadership of the AFSA Vehicle Finance Division, this event is one of the first of the year for the vehicle finance industry. Executives will have the opportunity to meet with their peers and are encouraged to help define and coordinate AFSA’s strategy and special projects to benefit the industry over the next year. This is the industry's premier conference and is developed and driven by members of the American Financial Services Association, the national trade association for the consumer credit industry. AFSA represents virtually every major player involved in indirect auto financing.

Learn from industry insiders. Participate in strategic, thought-provoking discussions on innovation. Network with executives involved in all aspects of vehicle finance Keep up to date with the latest business trends, innovations and consumer demands. Explore an exposition of products and services offered by industry business partners.

For the 13th year, we are proud to schedule this conference in conjunction with the NADA Annual Convention & Exposition. AFSA values its close relationship with NADA and the way the two organizations work together throughout the year to advance the auto industry and enhance the consumer buying experience. 

EVENT REGISTRATION FEES

$ 1,075

AFSA MEMBER

$ 875

COMMITTEE/BOARD MEMBER

$ 250

VEHICLE COMMERCIAL CREDIT COMMITTEE

$ 2,075

NON-MEMBER

David Paul

Conference Chair of the Vehicle Finance Division


Senior Vice President, Financial Services
American Honda Finance Corporation

EVENT SCHEDULE

3:00 p.m.—5:00 p.m.
Women's Leadership Council

Speakers:
Heather Neary | President, Auntie Anne's Pretzels
Dawn Martin Harp | Head of Dealer Services, Wells Fargo Dealer Services

6:30 p.m.—9:00 p.m.
Independent Auto Finance Executive Group Reception/Dinner

Bus departs lobby at 6:15 p.m.


Women's Leadership Council Reception/Dinner

Bus departs lobby at 6:15 p.m.

8:00 a.m.—9:30 a.m.
AWARE Board Meeting
8:00 a.m.—11:30 a.m.
Independent Auto Finance Executive Group Breakfast/Meeting
8:00 a.m.—12:45 p.m.
Operations and Regulatory Compliance Committee Meeting/Luncheon
9:30 a.m.—11:30 a.m.
Vehicle Finance Credit Risk Committee Meeting

Speaker:
Anil Goyal | SVP, Automotive Valuation and Analytics, Black Book

11:30 a.m.—12:15 p.m.
Pre-Conference Briefing: Fiction vs. Reality—Examining the Subprime Auto Market

What is really happening in the subprime auto loan market? This is a panel of experts that include representatives from all three major credit bureaus. This one-of-a-kind panel will be tackling some existing myths that have been in the marketplace using data they have on hand to "set the record straight" around the current state of subprime lending and look at what could be ahead for 2017.

Moderator:
Danielle Fagre Arlowe | Senior Vice President, American Financial Services Association
Panelists:
Denise Brown | Chief Risk Officer & Chair, AFSA Vehicle Credit Risk Committee, Veritas Auto Finance
Amy Crew Cutts | Senior Vice President, Chief Economist, Equifax Automotive Services
Jason Laky | Senior Vice President, Auto Business Lead, TransUnion
Melinda Zabritski | Senior Director, Experian

12:15 p.m.—1:00 p.m.
Vehicle Finance Division Board/Independent Auto Finance Executive Group/Vehicle Finance Credit Risk Committee Joint Luncheon
1:00 p.m.—2:30 p.m.
Vehicle Finance Division Board Meeting
1:00 p.m.—2:30 p.m.
Compliance SpeedSmarts

Pick three, each roundtable discussion lasts 30 minutes

Compliance Management System (CMS) Review
CMS weakness found during recent CFPB exams; suggestions for monitoring, testing ad reporting; establishing a compliance culture. Facilitated by Robert Cardwell, Managing Director, Consumer Finance & Fair Lending, FIS Risk, Information Security & Compliance (RISC) Solutions

Debt Collection Update
Highlights from the CFPB's recent announcement and debt collection survey results, debt collection initiatives; what first-party and third-party debt collectors should expect in the near future, how these affect third-party vendor management responsibilities and items to consider while awaiting new regulations. Facilitated by Frank Veneziano, Partner, Weltman, Weinberg & Reis Co.

How to Fight Auto Loan Fraud
Reviewing factors that increase fraud in auto finance and the challenges that these factors present to the industry; reviewing data-driven approaches that can help prevent, detect, and investigate both identity theft and first-party fraud. Facilitated by Liz Lasher, Senior Director, FICO

ORCC 2016 Year in Review / 2017 Outlook
2016 regulatory compliance highlights - enforcement actions and rulemaking; 2017 regulatory preview; roundtable attendees' compliance priorities and challenges; identification of new ORCC objectives and resources. Facilitated by Dan Soto, Chief Compliance Officer, Ally Financial & ORCC Chair and Alejandra Krasnow, AFSA

Unfair, Deceptive or Abusive Acts and Practices (UDAAP)
Ensuring that customer disclosures for add-on products are clear and accurate; reviewing customer service scripts and collection practices for UDAAP risk. Facilitated by Broderick Coats and Tracy Hatt-Doering, Senior Managers, Financial Services Risk Management, EY

What Is a Reasonable Investigation or Reinvestigation of Disputed Credit Reporting Information
Reviewing recent court opinions on what “reasonable investigation” means when investigating consumer disputes. Facilitated by Jim Sheeran, General Counsel, Tidewater Finance

1:00 p.m.—2:45 p.m.
Le Bon Temps Roule "Let the Good Times Roll" Pre-Conference Networking Event

Join your colleagues and friends for a networking opportunity before the conference kicks off.

3:00 p.m.—4:00 p.m.
General Session: Auto Finance Market Overview—State of the Industry and Trends

This opening session will set the tone for the conference on a macro level. An economic update will concentrate on the "big picture" view of the economy and the impact on consumer spending and other factors that influence the auto finance marketplace. An overview of the auto finance market and trends in financing, including shifts in loan performance and delinquencies and Fintech will also be presented.

Moderator:
Chris Stinebert | President & CEO, AFSA

Speakers:
Doug Ekizian | Director, PwC
David Laterza | Senior Vice President, Head of US Non-Bank FIG, Global Financial Institutions Group, DBRS
Mark Ryan | Vice President, Emerging Markets, FICO
Melinda Zabritski | Senior Director, Automotive Credit, Experian Automotive 

4:00 p.m.—5:15 p.m.
Crisis Management: Are You Prepared?

You are assessing the economic outlook and positioning your business to meet the competitive challenges in the marketplace. Suddenly, your company is thrown into a crisis. Perhaps it’s a disaster at one of your facilities or violence against your workforce. Maybe it’s a customer data breach or a tarnishing of your brand. How and when you react is critical to managing your way through the crisis. Are you prepared?

Jim Satterfield, President, COO and co-founder of Firestorm®, is a recognized expert in crisis management, threat assessment, disaster preparedness and business continuity planning with experience as President, CEO and COO of various public and private companies. He will give an informative presentation and then lead a panel of industry insiders that will explore the dos and don’ts of crisis management in this eye-opening session.

Speaker:
Jim Satterfield | President & Founder, Firestorm

Panelists:
Nathan Benson | Chief Executive Officer, Tidewater Finance Company
Mike Callahan | Chief Financial Officer, CarMax Auto Finance
David Hampton | Assistant Vice President, American Honda Finance Corporation
Lana Johnson | Executive Vice President, Head of Originations, Santander Consumer USA, Inc.

5:15 p.m.—7:15 p.m.
"Welcome to New Orleans" Reception with Exhibitors
7:30 p.m.—9:30 p.m.
Vehicle Finance Division Board Reception/Dinner
8:00 a.m.—8:30 a.m.
Breakfast in the Exhibitors' Marketplace
8:30 a.m.—10:00 a.m.
General Session & Keynote Address

Keynote Address: To Josh Linkner, creativity and innovation are the lifeblood of all human progress, and as such, he’s spent his career harnessing the spirit of creative disruption. The four‐time successful tech entrepreneur, keynote speaker and CEO delivers a clear call to action — it’s better to innovate and disrupt your organization before your competition does. The riskiest move companies can make today is hugging the status quo — believing the future will be like the past is the fast road to obsolescence. 


2017 Welcoming Remarks: David Paul | Chairman, AFSA Vehicle Finance Division and Senior Vice President, Financial Services, American Honda Finance Corp.
Financial Literacy Update: Virginia C. Herring | Chair, AFSA Education Foundation and President, 1st Franklin Financial Corporation
AFSA Future Initiatives: Chris Stinebert | President & CEO, American Financial Services Association
10:00 a.m.—10:45 a.m.
Elections Have Consequences!

On Tuesday, November 8th, Americans voted for change. This timely debate, held within days of President Trump’s inauguration, will focus on the priorities of the new administration and the 114th Congress. What can we expect regarding changes to Dodd-Frank and Obamacare? Will the President and Congress bring regulatory relief and reduce compliance fatigue for financial services. These and many other questions will be addressed by our panel of experts, Washington insiders, who have been working directly with Congress and Trump’s transition teams on issues impacting your company.

Moderator:
Bill Himpler | Executive Vice President, American Financial Services Association

Panelists:
Mark Calabria | Director of Financial Regulations Studies, Cato Institute
Frank Salinger| Principal, Public Policy Law Practice

10:45 a.m.—11:15 a.m.
Refreshments in the Exhibitors' Marketplace
11:15 a.m.—12:00 p.m.
A Dealer's View: Do We Hear the Customer?

With an optimal partnership with their financing sources, dealers can provide better service and offerings to their customers. Learning to listen to the customer and understanding their needs is key to succeeding. When dealers and auto finance sources work together, we can produce better results for our customers. 

Speakers:
John Garff | President, Ken Garff Automotive
Mark Kaczynski | President & CEO, Nissan Motor Acceptance Corporation
Nick Stanutz | Senior Executive Vice President, Managing Director of Auto Finance, Huntington National Bank

Moderator:
Charlie Vogelheim | Host, Motor Trend Audio

12:00 p.m.—1:00 p.m.
Luncheon in the Exhibitors' Marketplace
1:00 p.m.—2:15 p.m.
Your New Customer

Pleasing financial customers is getting hard. Not long ago, people just expected competitive prices and good service. Today, they increasingly want services that are instant, simple, transparent, cheap, easy to use, social - and yes, even fun. They customer relationship is being transformed by converging shifts in technology, demographics, culture and lifestyle. This session looks through the consumer's eyes at the disruption underway in how people choose, use, and view financial services (and everything else), and at what lenders must do to win in today's marketplace.

Speaker:
Jo Ann Barefoot | Chief Executive Officer, Barefoot Innovation Group, LLC

Panelists:
Duane Freeman | National Sales Executive, Consumer Vehicle Lending, Dealer Financial Services, Bank of America
Beth Osburn | Director, Consumer Communications & Account Services, Nissan Motor Acceptance Corp.
Elizabeth Webb | Executive Vice President, Partnerships, Exeter Finance Corp.

2:15 p.m.—3:30 p.m.
Cultivating a Growth Mindset Organization

A “growth mindset” is the belief that abilities and talents are malleable qualities rather than fixed traits. Research indicates that organizations with a growth mindset are more effective and innovative, and also more attractive to a diverse workforce. In this session, Paradigm Founder and CEO Joelle Emerson will share the implications of a growth mindset for individuals, leaders, and organizations, and provide strategies for designing a growth mindset company.

Speaker:
Joelle Emerson | Founder & CEO, Paradigm Strategy Inc.

Panelists:
Larry Hund | President, Harley-Davidson Financial Services, Inc.
Shane O’Dell | President, Cox Automotive Financial Solutions
Tim Russi | President, Auto Finance, Ally Financial Services

3:30 p.m.—4:00 p.m.
Refreshments in the Exhibitors' Marketplace
4:00 p.m.—5:15 p.m.
Technology Innovation: Are We There Yet?

Trends and innovation expert Jim Carroll will help us rethink the future of technology, how we use it, and what companies need to do to successfully leverage the opportunities that tech provides in an age of change and disruption. Carroll’s presentation will be followed by a respected panel of auto finance CIOs who will shed light on how they are meeting these challenges today.

Speaker:
Jim Carroll, Author, Columnist, Media Commentator and Consultant

Panelists:
Andreas Hinrichs | President, AutoGravity
Albert Ma | Vice President & CIO, Toyota Financial Services
Raj Sundaram | EVP, Chief Client Success Officer, Cox Automotive

5:15 p.m.—6:30 p.m.
"Happy Hour" Reception with Exhibitors
7:30 a.m.—8:00 a.m.
Breakfast with Exhibitors (last visit with exhibitors)
8:00 a.m.—9:15 a.m.
Dealer Satisfaction: Are We at Our Best Yet?

Hear from several experts with their unique perspectives on satisfaction. The session opens with an outside expert from the spirits industry on how they engage its wholesale network, followed by the future of the dealership, to the current dealership buy-sell dynamics. What are the critical factors that dealers consider vital in satisfaction with their financing partners? This group of experts and industry players will share insights on today's retail and service environment.

Moderator:
Charlie Vogelheim | Host, Motor Trend Auto

Speakers:
William Chesnut | Regional Director, William Grant & Sons Inc.
Matt Heydon | National Marketing Manager, Channel Integration, Toyota Financial Services
Jim Houston | Senior Director, Auto Finance, JD Power
Erin Kerrigan | Founder & Managing Director, Kerrigan Advisors 
Patrick Kelly | Senior Vice President, Senior Credit Manager, Huntington National Bank
Glenn Mercer | Industry Consultant, GM Automotive, LLC
Doug Mitchell | Senior Vice President, Dealer Financial Services, SunTrust Banks, Inc.

9:15 a.m.—9:45 a.m.
AFSA/NADA Chairs Dialogue: Top Industry Issues in 2017

Speakers:
David Paul | Chairman, AFSA Vehicle Finance Division and Senior Vice President, Financial Services, American Honda Finance Corp.
Mark Scarpelli | 2017 NADA Chairman & President, Raymond Chevrolet and Kia

9:45 a.m.—10:30 a.m.
CEO Panel

Hear from CEOs of major auto finance sources who are confronting economic, political and marketplace uncertainties every day and how they prepare for the future of auto finance.

Moderator:
Charlie Vogelheim | Host, Motor Trend Audio

Panelists:
Jason Grubb | Chief Executive Officer, Exeter Finance Corp.
Dale Jones | Executive Vice President, Americas, Ford Motor Credit Company
Mark O'Donovan | Chief Executive Officer, Chase Auto Finance
Vince Rice | Executive Vice President, Consumer Finance Division Head, Bank of the West

10:30 a.m.
Closing Comments by Conference Chairman
10:45 a.m.—12:45 p.m.
Vehicle Commercial Credit Committee Meeting

Speaker:
Jim Houston | Senior Director, Auto Finance, JD Power

12:45 p.m.—1:30 p.m.
Vehicle Commercial Credit Committee Luncheon

Book Your Flight/Hotel

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SPEAKERS

Joelle Emerson

Founder & CEO
Paradigm

Jason Grubb

Chief Executive Officer
Exeter Finance Corp.

Dale Jones

Executive Vice President, The Americas
Ford Motor Credit Company

Vincent Rice

Executive Vice President, Consumer Finance Division Head
Bank of the West

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Press

Members of the media are invited to use the Press Room for interviews, writing and filing stories. All conference sessions are open to the media, but the press is asked to refrain from asking questions during sessions, as many executives who attend and speak at the conference are willing to be interviewed. 

For a free press pass and information on scheduling on-site interviews in advance, please email your contact information, including media outlet and title, to Jack Ferry.