MONDAY, MARCH 19, 2018

3:00—5:00 p.m.
WOMEN'S LEADERSHIP COUNCIL MEETING (by invitation)

6:30—9:00 p.m.
WOMEN'S LEADERSHIP COUNCIL RECEPTION/DINNER (by invitation)

INDEPENDENT AUTO FINANCE EXECUTIVES GROUP RECEPTION/DINNER (by invitation)

TUESDAY, MARCH 20, 2018

8:00—9:30 a.m.
AWARE BOARD MEETING

8:00—11:30 a.m.
INDEPENDENT AUTO FINANCE EXECUTIVES GROUP BREAKFAST/MEETING

10:00 a.m.—12:00 p.m.
VEHICLE FINANCE CREDIT RISK COMMITTEE MEETING/LUNCHEON (committee members only)

12:00—12:45 p.m.
VEHICLE FINANCE BOARD/INDEPENDENT AUTO FINANCE EXECUTIVES GROUP/VEHICLE FINANCE CREDIT RISK COMMITTEE JOINT LUNCHEON

1:00—2:30 p.m.
VEHICLE FINANCE DIVISION BOARD MEETING

2:45—3:30 p.m.
GENERAL SESSION: FINANCE MARKET OVERVIEW

Where is the industry? This session will give us an industry update on the past year and where sales, financing and consumer trends will be taking us in 2018.

3:30—4:15 p.m.
GENERAL SESSION: VEHICLE MARKET OVERVIEW

Learn from a cross section of experts from the OEM, marketing executives and dealers.

4:15—5:15 p.m.
GENERAL SESSION: GAMIFICATION

Learn how the application of game elements and digital game design techniques to non-game problems, such as business and social impact challenges will improve your “game”. This session will teach you the mechanisms of gamification, why it has such tremendous potential, and how to use it effectively.

5:30—7:30 p.m.
"WELCOME TO LAS VEGAS" RECEPTION IN THE EXHIBITORS' MARKETPLACE

7:30—10:00 p.m.
VEHICLE FINANCE DIVISION BOARD RECEPTION/DINNER

WEDNESDAY, MARCH 21, 2018
8:00—8:30 a.m.
BREAKFAST IN THE EXHIBITORS' MARKETPLACE

8:30—9:00 a.m.
WELCOMING GENERAL SESSION

Chair Welcome/AFSA EF Update/AFSA Overview

9:00—9:45 a.m.
KEYNOTE ADDRESS: OEM/INDUSTRY

9:45—10:30 a.m.
GENERAL SESSION: AI—THE FULL INTEL

Machine learning today is revolutionizing business at a fast pace. Computers that learn without being programmed to perform specific tasks are able to automatically apply complex mathematical calculations to big data – over and over, faster and faster.

10:30—11:00 a.m.
REFRESHMENT BREAK IN THE EXHIBITORS' MARKETPLACE

11:00—11:45 a.m.
BREAKOUT SESSION: RISK MANAGEMENT—BIG DATA

Yes, all that information is great. But are companies prepared for the risks?

BREAKOUT SESSION: SOCIAL PLATFORMS—HOW TO USE SOCIAL MEDIA EFFECTIVELY

Differences captives vs. Banks and independents; Options available: content, marketing, tactics, visuals; What should I do?

12:00—1:00 p.m.
LUNCHEON IN THE EXHIBITORS' MARKETPLACE

1:00—1:45 p.m.
BREAKOUT SESSION: RISK MANAGEMENT

This session will provide an update on a series of regulatory actions that effect your business. What impact will changes at the CFPB make? Updates on dealer oversight, vehicle protection products, UDAAP, small business landscape and much more.

BREAKOUT SESSION: SOCIAL PLATFORMS—CONTENT, SOCIAL LISTENING AND REPUTATION MANAGEMENT

Repercussions, reputation management, CFPB reporting/legal review, Stories, videos, YouTube, social listening, Content, marketing, tactics, -What content works best?, Content is ‘king’ – visuals, How do you represent auto finance within larger experience (banks, captives), Social listening, Responding real-time, SW flight example – someone tweeted we deserve food when get off and they made it happen, Influence of ‘likes’ and peer reviews on purchasing, Dealer Rater

2:00—2:45 p.m.
GENERAL SESSION: CYBERSECURITY/FRAUD

Security threats are a growing concern for both business and individuals. We are all vulnerable. Everyone is talking about fraud, hacking, cybercrime and cyberwars.

2:45—3:15 p.m.
REFRESHMENT BREAK IN THE EXHIBITORS' MARKETPLACE

3:15—4:00 p.m.
GENERAL SESSION: REGULATORY RAPID FIRE

This session will provide an update on a series of regulatory actions that effect your business. What impact will changes at the CFPB make? Updates on dealer oversight, vehicle protection products, UDAAP, small business landscape and much more.

3:00—4:45 p.m.
GENEREAL SESSION: CULTURAL TRANSFORMATION—DIVERSITY & INCLUSION

Lean how rapid changes in culture and demographics are affecting the employee experience.

4:45—5:30 p.m.
GENERAL SESSION: THE FUTURE OF RETAIL

Jonathan MacDonald, strategist and crystal ball gazer advises us on product marketing strategy and execution. He will speak on the space where technology meets business, usually from an unexpected perspective. What does the future of retail look like? How do we prepare?

5:30—6:30 p.m.
RECEPTION IN THE EXHIBITORS' MARKETPLACE

THURSDAY, MARCH 22, 2018
8:00—8:30 a.m.
BREAKFAST IN THE EXHIBITORS' MARKETPLACE

8:30—9:00 a.m.
GENERAL SESSION: NADA/AFSA CHAIR EXCHANGE

9:00—10:00 a.m.
GENERAL SESSION: CEO PANEL—TOP INDUSTRY ISSUES

10:00—10:45 a.m.
GENERAL SESSION: THE FUTURE OF MOBILITY

Learn what is driving the future of mobility along the trends of automation, communication, electrification, and commoditization. This session will combine perspectives from technology, business, policy, and human factors that effect/impact products, business models, and go-to-market strategies.

10:45 a.m.—1:30 p.m.
VEHICLE COMMERCIAL CREDIT COMMITTEE MEETING/LUNCH