8:00—8:30 a.m.
Breakfast with Exhibitors
8:30—9:00 a.m.
Welcoming General Session:
Welcome from the Chairman/AFSA Education Foundation Update/AFSA Overview
9:00—9:45 a.m.
Keynote Address
9:45—10:45 a.m.
General Session: Featured Speaker
10:30—11:00 a.m.
Refreshments with Exhibitors
11:00—11:45 a.m.
General Session: Innovation/Digital Transformation
As auto financing sources seek to implement and integrate digital technologies and processes into their business operations to bring value to their dealers and customers, they must find ways to challenge the status quo and experiment with innovation in an accelerated fashion. Learn how companies can be create a culture that values and promotes creativity, permissible trial and error, relevant disruption and cross-functional collaboration.
11:45—12:15 p.m.
Open Dialogue/Town Hall
Open discussion on morning topics
12:15—1:15 p.m.
Luncheon with Exhibitors
1:30—2:30 p.m.
General Session: Cybersecurity-Focus on Action
Cybersecurity and protection against potential financial, legal, regulatory and reputation damage incurred with a threat are enough to cause nightmares for businesses. Taking proactive measures to implement new rules and processes to prevent breaches, optimize technology to combat cyber threats and establish and a crisis management plan are at the forefront of today’s leaders.
2:30—3:15 p.m.
Breakout Sessions
Education Session: AI and Machine Learning:
As with the goals of machine learning and artificial intelligence, auto financing sources strive to continuously improve their application of new data, advanced analytics and model development. Business applications for auto financing and other industries will be discussed.
Education Session: Workforce Development
With the workforce demographics and dynamics changing continuing to evolve, executives must learn new ways to align their HR activities with the business strategy, identify and hire for critical positions, empower employee and managers, plan for succession and hold everyone accountable in their roles.
3:15—3:45 p.m.
Refreshments with Exhibitors
3:45—4:30 p.m.
Breakout Sessions
Education Session: Fraud:
It is no secret that auto finance is a prime target for fraudsters. Auto financing are fighting from first party fraud, synthetic identities, stolen identities, and organized crime rings. To fight the increase of fraud in auto finance, new technology and data-driven approaches to prevent, detect and investigate both identity theft and first party fraud are being implemented.
Education Session: Crisis Management:
Are you prepared if a disruptive and unexpected crisis hit your company? The speed of news travels today and the intensity of scrutiny organizations face should make all companies do all they can to protect themselves and their stakeholders.
3:45—4:30 p.m.
General Session – Alternative Ownership Options
The auto financing industry has offered retail installment contracts and auto leasing to support customer purchase of new and used vehicles for decades. As vehicle ownership is rapidly evolving so may financing models. While consumer preferences are often studied, so must the impact on operations, regulations and profitability.
4:30—5:00 p.m.
Open Dialogue/Town Hall
Open discussion on morning topics
5:15—6:30 p.m.
Reception with Exhibitors